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GOLTC

GLOBAL
OBSERVATORY
OF LONG-TERM
CARE

Part of the International Long-Term Care Policy Network (ILPN)

 

Claire Reidy

Nuffield Department of Primary Care Health Sciences, University of Oxford

Claire Reidy

Dr Claire Reidy, CPsychol, PhD, AFBPsS is a Chartered Psychologist, Social Scientist and Implementation Scientist at the University of Oxford’s Nuffield Department of Primary Care Health Sciences. Her research focuses on the real-world implementation of digital health technologies and self-management support for long-term conditions, with a particular emphasis on equity, user experience (patients, carers, staff), and system-level complexity. Drawing on qualitative and mixed-methods approaches, Claire has led and contributed to national evaluations of digital interventions in the NHS, exploring how innovations are adopted, embedded, and experienced across diverse populations and care settings. She brings lived experience as a person with type 1 diabetes and contributes to England’s NHS and policy advisory groups. Her work aligns with the Global Observatory of Long-Term Care’s mission to advance person-centred, evidence-informed care systems for ageing and chronic conditions globally.

FURTHER INFORMATION

Countries United Kingdom; United Kingdom (England);
Topics Care inequalities; Culturally appropriate LTC; Evaluation of LTC systems and services; Healthcare access in LTC; Implementation; LTC Policy; Person-centered care; Social connection; Technology and LTC;
Methods Co-production methods; Ethnography; Expert consultations; Focus groups; Guidelines development; Implementation science; Interviews; Literature reviews and synthesis; Longitudinal qualitative studies; Mixed methods; Qualitative studies; Science communication; Scoping reviews; Thematic analysis; Theory and frameworks; Vignettes and narratives;
Role Research;
Interest Groups Technology and Long-Term Care; Unmet need inequalities and care poverty (UNICAP);
Websitehttps://www.phc.ox.ac.uk/team/claire-reidy
ORC.ID0000-0002-0013-6843
GOOGLE SCHOLARhttps://scholar.google.com/citations?user=v01Bl-sAAAAJ&hl=en
Blueskyhttps://bsky.app/profile/clairereidy.bsky.social
LinkedInhttps://www.linkedin.com/in/claire-reidy-a11b50a/
Research interests

Claire’s research spans applied health services research, digital health, social science and health psychology, with a focus on:

  • Implementation science and evaluation of health innovations at scale

  • Digital health inequalities

  • Self-management and peer support in long-term conditions

  • Participatory approaches to intervention development

  • Use of ethnographic methods and complexity-informed and sociotechnical theory in healthcare research and evaluation

She is particularly interested in how complex interventions interact with real-world care systems, and how patients’ lived experiences can shape and improve the delivery of long-term care.
Key publications

Reidy, C., Papoutsi, C., Kc, S., Gudgin, B., Laverty, A. A., Greaves, F., Powell, J. (2025). Qualitative evaluation of the implementation and national roll-out of the NHS App in England. BMC Med. 21;23(1):20. doi: 10.1186/s12916-024-03842-w.

KC, S., Papoutsi, C., Reidy, C., et al. (2024). Differences in Use of a Patient Portal Across Sociodemographic Groups: Observational Study of the NHS App in England. J Med Internet Res.26:e56320 doi: 10.2196/56320.

Crew, A., Reidy, C., van der Westhuizen, H. M., Graham M. (2024). A Narrative Review of Ethical Issues in the Use of Artificial Intelligence Enabled Diagnostics for Diabetic Retinopathy. Journal of Evaluation in Clinical Practice. 10.1111/jep.14237.

Reidy, C., Doble, E., Robson, A., Kar, P. (2024). Peer support in chronic health conditions. The BMJ. 386 :e070443 doi:10.1136/bmj-2022-070443.

KC, S., Tewolde, S., Laverty, A. A., Costelloe, C., Papoutsi, C., Reidy, C., Gudgin, B., Shenton, C., Majeed, A., PowelI, J., Greaves, F. (2023). Uptake and adoption of the NHS App in England: an observational study. British Journal of General Practice 2023; 73 (737): e932-e940. DOI: 10.3399/BJGP.2022.0150.

Reidy, C., A’Court, C., et al. (2023). ‘The plural of silo is not ecosystem’: Qualitative study on the role of innovation ecosystems in supporting ‘Internet of Things’ applications in health and care. Digital Health. https://doi.org/10.1177/20552076221147114.

Reidy, C., Foster, C., Rogers, A. (2020). A facilitated web-based self-management tool for people with type 1 diabetes using an insulin pump: Intervention development using the behavior change wheel and theoretical domains framework. J Med Internet Res. 22(5), e13980. https://doi.org/10.2196/13980.

Reidy, C., Foster, C., Rogers, A. (2020). A novel exploration of the support needs of people initiating insulin pump therapy using a social-network approach: A longitudinal mixed-methods study. Diabet Med, 37(2), 298-310. https://doi.org/10.1111/dme.14155.

Reidy, C., David C. Klonoff, Barnard, K. D. (2019). Supporting good intentions with good evidence: How to increase the benefits of diabetes social media. J Diabetes Sci Technol, 13(5), 974–978. https://doi.org/10.1177/1932296819850187.

Reidy, C., Bracher, M., Foster, C., Rogers, A. (2018). The process of incorporating insulin pumps into the everyday lives of people with Type 1 diabetes: A critical interpretive synthesis. Health Expectations, 21(4), 714-729. https://doi.org/10.1111/hex.12666.