GOLTC Quality Improvement Interest Group webinar

How can quality in long-term care be assessed in ways that are both rigorous and meaningful?  France’s Haute Autorité de Sante (HAS), the national authority responsible for evaluating and improving quality in health, social and medico social care, has played a central role in shaping evaluation frameworks for nursing homes, home care organisations and hospitals. In its new 2025-2030 strategy, HAS emphasized strengthening synergy across sectors, ensuring that quality of care follows the client through different settings. It also underscored the participation of residents and families as central to quality management.

This webinar will therefore feature the French experience of developing and implementing evaluation frameworks that foster transparency, accountability and promoting continuous improvement. We will explore where France comes from in terms of quality of care for older adults, highlight recent reforms and developments in evaluation frameworks. We will also look ahead to the future directions, including the evaluation of healthcare pathways taking digital transformations into account in quality measurement, and outcome measures that capture the lived experiences of residents and families.

Date: 14 November 2025

Time: 9:00 – 10.30 GMT (10.00-11.30 CET), you can check your local time here.

Register to join in Zoom

The webinar will cover:

1. Introduction to the Global Observatory of Long-Term care and welcome (Adelina Comas-Herrera, Care Policy and Evaluation Centre, LSE, UK).
2. Introduction to the GOLTC Quality Improvement Interest Group webinar (Bellis van den Berg)
3. Introduction to the webinar topic: Quality Management in Long-Term Care: Insights from France (Cassandra Simmons, PhD candidate, Erasmus University and Consultant in Long-Term Care, WHO Europe)
4. Presentation: The French experience with quality management in healthcare and long-term care — Historical developments, current practice and future directions (Angelique KHALED, Director of Social and Medico-Social Support Quality at HAS)
5. Discussion with participants led by Cassandra Simmons